This not normal.
Check the following:
1. Visually inspect the radiators for clogging of the cells with dirt, plant fluff and insects.
2. You need to check the 12 volt battery level again. If it is discharged, then you need to look for the reason why. Problems can be both in charge and in increased consumption by one of the consumers (that's why I entered point 1).
3.High voltage battery vent must be open.
Well, if this does not work, then you need to go to the dealer and let them look for the cause by checking:
1.12 volt battery
2.Charging a 12 volt battery
3. Consumption in the 12 volt circuit of all significant consumers (air conditioner, radiator fans, high-voltage battery cooling, ....)
4.Checking the high-voltage battery cooling system for operability. (air flow, fan operation, cleanliness, etc.)