Honda service is going down the tubes... see my thread about my battery issue - [Rant] Defective 12V AGM Battery due to DC-DC Recall -...
I hate to say this but after my recall repair for the fuel pump I do notice an engine rattle/misfire/excessive vibration. I'm so fed up with taking my car in I'm ignoring it for now... I've wasted 3 or 4 weekends taking my car in for recalls... When the ICE starts its almost like the engine is going to stall and stop running but it still stays on... really disappointed with Honda with this one. I doubt I'll keep my vehicle for 5+ years unless 👶 happens...

 

When the ICE starts its almost like the engine is going to stall and stop running but it still stays on... really disappointed with Honda with this one. I doubt I'll keep my vehicle for 5+ years unless 👶 happens...

When the misfire/vibration occurs with ICE - is it just on cold engine, or does it continue even after warmed up? If it's ever-present, it might be seal related as others have reported.

 

My fuel pump was replaced today on my Insight. They had my Honda two and and a quarter hours. I guess the replacement took less time, but handling and paper work took some time.

That dealer services an amazing number of Hondas. I was there early; and by the time it opened at 7AM, there was a long line of cars behind me.

 

Called today to schedule my fix for the fuel pump and they said they had to order the part...so I’ll bring it in next week. They did say to have less then half a tank. Reading some of these threads I’m a bit worried. I have a long road trip at the end of June and need my car to be running at it’s best.

 

Proper seal seating is one of the main issues people have had when something has gone wrong (e.g. vibration, acceleration loss). Maybe proactively mention this concern to your service advisor so hopefully everyone is aware of this risk to help prevent it...?

 

After getting an emissions check engine warning last week, i took it in for this and the two recall notices, BCM and fuel pump. They told me it would take four days to get it in for a diagnostic on the check engine warning, but they could get the 2 recalls done in a couple of days. I told them just do the two recalls cause I needed the car back. Got it back today and the emissions check engine error was surprisingly gone. Probably was the fuel pump going out. Saved me a lot of extra days in the shop.

 

FOUR DAYS for a diag on a check engine light??? I have a crappy Bluetooth code reader and can pull a code in a few minutes. Also, if you scheduled an appointment ahead of time, the recalls should have been completable in less than a day. If you came to the dealer without an appointment, I can understand if they were very busy and couldn't squeeze you in. Otherwise, 2-4 days is unacceptable to be without your car for such minor work.

 

Now Apple Honda is saying it’s a “buildup” on the cylinders. WTF? The car just turned 2 years old June 26th. The cost is covered but STILL WTF? I buy Honda’s because they are reliable…or so I thought. I’ve owned 4, this one being the 4th. The other 3, I had NO ISSUES with.
I do believe that the recall fix caused this problem. To many others having issues after the”fix”.

 

Now Apple Honda is saying it’s a “buildup” on the cylinders. WTF? The car just turned 2 years old June 26th. The cost is covered but STILL WTF? I buy Honda’s because they are reliable…or so I thought. I’ve owned 4, this one being the 4th. The other 3, I had NO ISSUES with.
I do believe that the recall fix caused this problem. To many others having issues after the”fix”.

Jeez... really considering not doing it now...

 

I didnt have any problem but I got mine replaced and noticed a significant increase in my range. I used to get 380miles of range per full tank, Now I'm getting 460miles of range.

Also, after repair. It's normal that your car will smell like gas for a week or two. Just open slightly your windows when you park.

 

I had mine done in October along with the Software recall. Everything was done and no smell of fuel. No engine hesitation or MPG issues when it was complete. Car runs great !

 

I just had my fuel pump recall completed alongside my second maintenance service (B1)

It was surprisingly pretty streamlined.

I came in with my car at around 8AM, sat in the lounge and did some work on my computer, and got the keys back at 11AM.

The car smelled like fuel for about two days. I just cracked the windows open on the drive home and the following day when I was on the highway, and the smell pretty much entirely dissipated within a couple days.

No real change in the car that I've noticed. Fuel economy is exactly the same.

 

Just wanted to update everyone on my experience. Earlier last year (April) I had the recall performed. I got my car back home and it smelled so bad of fuel I didn't park it in the garage. I summed it up to just being the nature of the work performed that day. A week later I filled up the tank and noticed the fuel odor return in the garage. I didn't have time to take it back the same day, but after a third of the tank was used - I took it back and they could not find any issues (cough cough). Months have passed and I just chocked it up to being normal to smell fumes after I filled up until these past few weeks. Last week - after I filled up, the smell was so bad that I parked it outside. At that point I needed an oil change so I figured I would take it to the local dealership to have them check it out - and I learned something.. If you have recall work done to your vehicle, you need to take your car back to that dealership.. I was going to put it off for a few more weeks as I am slammed at work right now and it's almost been a year since I've had it done right? Well, after 450 miles of driving on the same tank of gas - I got into my car after work and the system was telling me to tighten the gas cap. The tank was almost empty and I needed to get home (55 miles away) so I filled it up and the message went away, however I decided to drive it to the original dealership and filled it up half a mile from the dealership.. With that - it didn't take them long to figure out that when they had done the recall they did not seat the whole assembly correctly and it had been leaking!! (I thought they checked all this before).. Anyway - if you smell fuel after filling up - take it back.. Apparently this part is tricky to correctly install and who knows - provided the right settings could prove to be a very bad fire in your garage/car. Take it back to the original dealership and make sure you have a very full tank.

 

Thank you for posting this Mobilcams, I just had almost the exact same experience and your post helped me get it fixed.

My fuel pump was replaced in June last year and several times since then I received the tighten fuel cap message, I would tighten it and then the message would go away. I often smelled gas around this time but attributed it to the fuel cap being loose. I did not make the connection to the fuel pump recall at this time.

The first week of February I received a warning message "Emissions system problem. Power may be reduced. See your Dealer." I hooked up a scanner and saw code P04EE - "EVAP system very small leak detected - Fuel tank side." First thing I thought of was the "Tighten fuel cap messages" so I cranked down the fuel cap tighter to ensure that was not an issue and was hoping the message would go away.

The dealer said they ran the test and it failed but then the tech tightened the fuel cap and it passed. I found this strange seeing as the first thing I did was crank down the fuel cap. They said that they would write it up as a bad fuel cap and replace it so that warranty would pay for the service. This didn't sound right but I figured maybe the fuel cap was bad so I was happy to have it replaced.

Last week while leaving work I noticed two small gas puddles under the gas tank, I had just filled the tank the day before. When I got home I was checking around and noted the gas smell was very strong, I even noticed it from more than 10ft away. I started researching and came across your post which reminded me of the fuel pump recall and then it all clicked that the fuel cap messages did not start until after the recall. I pulled up the rear seat and checked the top of the tank, it was damp with gas.

Went back to the dealer and this time made sure to have a full tank of gas and told them about the fuel pump recall and the top of the tank being damp, this time they were able to find a bad seal in the fuel pump cap.

I've only had it back a few days now but I have not noticed anymore gas smell.

 

Has anyone had to have multiple fuel pumps put in? They have replaced mine the last two Friday's, both times by Monday (today) the start is lagging. Today they say they don't think it is the fuel pump, they want to charge me to go over the car. But the car was running perfectly fine ahead of the fuel pump replacement. When they diagnosed the issue last week they admitted that there have been people who have experienced issues. I have also noticed my MPG have gone down. If nothing was wrong with the car ahead of the recall replacement how would anything different be the problem when again the car started fine for the first 24 hours but then the start began to lag after the first day of starting it?

 

There are people here that reported the first installation was not done properly but when they went back it was resolved. You shouldn't need multiple fuel pumps unless the person doing it is not properly trained...

Honda Automobile Customer Service
Recall Line:
(888) 234-2138
Monday-Friday: 6am-5pm PT

Honda has a dedicated number to deal with recalls. Maybe giving them a call will help you out?

 

What is everybody doing? If the Honda dealership you took it to get serviced at won't take responsibility for messing it up

 

Hello! You're replying to a thread that is 3 years old. I'd say every Insight still on the road has had the recall done either by owners or dealers.

 

No not all. I am getting mine done this Wednesday April 16 2025.

 

I just got the recall done on my 2019 insight today, picked it up an hour ago. Back in 2021 I learned to drive in my instructor's 2020 insight that had the recall completed and I experienced the engine sputter/vibration on engine startup a couple times while driving his car, something he told me never happened before doing the recall. I was concerned about this for my car, but I figured I have to get it done anyways, and after all these years they must have sorted out this problem. Well, no. No they did not.
After leaving the dealership I stopped somewhere and sat in the car with it turned on for a few minutes. Then when I pulled out to leave, the engine came on and sputtered quite loudly, something it has never done in the last 42k kilometers since I bought it. Has anyone ever been able to get this problem fixed or know what the cause was?

 

You need to convince the dealership to check the fuel pump again. That's the only way others had it fixed.

https://static.nhtsa.gov/odi/rcl/2023/RCRIT-23V858-2666.PDF

It's not an easy recall to do, and a few of the problems I have seen reported here are related to the O-ring being improperly installed by the technician during reassembly.

 

He probably filled it to the upper hash mark on the dipstick. On most cars, the volumetric difference between the upper and lower hash marks is about 1 quart or 1 liter.

I like to keep mine in the center, that way I can see if the level goes in either direction. I just recently changed my oil for the third time, and I find each time that 3.5 quarts (as eyeballed on the jug's molded-in graduations) is pretty much dead center on the silly orange plastic indicator as seen the morning after the change. It can be difficult to see with fresh oil- I often have to wipe it several times and have the lighting just so.

I like that you can see and even reach the filter from the top of the engine. Makes it easy to do a quick check for tiny leaks, or in your case, that it's suddenly a different color.

 

He probably filled it to the upper hash mark on the dipstick. On most cars, the volumetric difference between the upper and lower hash marks is about 1 quart or 1 liter.

I like to keep mine in the center, that way I can see if the level goes in either direction. I just recently changed my oil for the third time, and I find each time that 3.5 quarts (as eyeballed on the jug's molded-in graduations) is pretty much dead center on the silly orange plastic indicator as seen the morning after the change. It can be difficult to see with fresh oil- I often have to wipe it several times and have the lighting just so.

I like that you can see and even reach the filter from the top of the engine. Makes it easy to do a quick check for tiny leaks, or in your case, that it's suddenly a different color.

I poured the oil back in til it was at the high mark on the dipstick and there is about 750ml of oil left in the jug still.

Tech thought he was doing you a favor by giving you a free oil change, but he actually tossed your better oil filter and overfilled your engine. 😬

I always verify the work done before and after leaving the dealership. I've caught things like open washer fluid cap, missing tire valve caps, wrong tire inflation, and oil dipstick not fully inserted.

View attachment 8601
It should be fine with about .4 quart overfilled, even though this shouldn't have happened.

I believe the oil change I got was intended for another customer. They put a sticker on my windshield saying next service in November at 250k km... well my car is only at 150k now and I don't think they're figuring this oil will last 100k or that I will put 100k on in 6 months. That mileage was probably pulled from some other poor soul's vehicle that was in for an oil change and never got it. As for the amount, it could be that this oil change was for a 1.8l or 2.0l engine, in which case it would make sense for the tech to add close to 4l before checking the dipstick, leading to my overfilled engine.
I'm honestly just blown away that they had so many screw ups in one go. I didn't mention here, they also left screws out of my bumper cover when they changed my AC condenser, didn't clip my back seats in after the recall work (including when he fixed his work), and left rust marks on the backsides of my front seats. This dealership (Moncton Honda) is supposed to be the highest rated Honda dealer in this part of the country.

 

I poured the oil back in til it was at the high mark on the dipstick and there is about 750ml of oil left in the jug still.

I believe the oil change I got was intended for another customer. They put a sticker on my windshield saying next service in November at 250k km... well my car is only at 150k now and I don't think they're figuring this oil will last 100k or that I will put 100k on in 6 months. That mileage was probably pulled from some other poor soul's vehicle that was in for an oil change and never got it. As for the amount, it could be that this oil change was for a 1.8l or 2.0l engine, in which case it would make sense for the tech to add close to 4l before checking the dipstick, leading to my overfilled engine.
I'm honestly just blown away that they had so many screw ups in one go. I didn't mention here, they also left screws out of my bumper cover when they changed my AC condenser, didn't clip my back seats in after the recall work (including when he fixed his work), and left rust marks on the backsides of my front seats. This dealership (Moncton Honda) is supposed to be the highest rated Honda dealer in this part of the country.

I did a quick look at the Google reviews for the dealership. This particular review stood out to me. Time to find another Honda dealership if any are nearby.