[Dgunter]

Has anybody figured out yet how to increase the volume on handsfree link? When making/receiving phone calls or asking SIRI something I have trouble hearing responses.

 

[insightfully]

Hi, Dgunter. I had this issue and posted some notes in this recent post. There's a place where "telephone call" sound can be adjusted, and I found a sound quality difference depending on whether the phone is paired to the car, OR the car is paired to the phone. (I found the sound quality to be better if the car finds the phone.) Will be interested to know if your experience is similar.

 

[Jawknee09]

Hi everyone,
I just discovered an issue I am having when making a phone call over Bluetooth. When a call (whether outgoing or incoming) takes place, I cannot hear nor be heard as the microphone/speaker continuously bounces between the handset and the vehicle audio system, the "phone app" on the infotainment screen glitches while this is happening. For reference, I have an iPhone 8 Plus iOS version 13.3.1. I just tried updating the audio system's software via wirelessly (received "system up to date" message), as well as the USB method.The usb.honda.com website said a similar message to the wireless method upon checking for updates with vehicle file. (The current build is 18AE-1945-001).

I will most likely be taking the vehicle in to my local dealership next week. Car is under full warranty, and after my attempts I feel it's necessary. I haven't tried disconnecting the 12 volt battery only because I do not feel comfortable doing so. It's located in a totally different area compared to any other vehicle I've owned (inside the center console). Will update with my experience soon!

 

[insightfully]

I just discovered an issue I am having when making a phone call over Bluetooth. When a call (whether outgoing or incoming) takes place, I cannot hear nor be heard as the microphone/speaker continuously bounces between the handset and the vehicle audio system, the "phone app" on the infotainment screen glitches while this is happening.

For reference, I have an iPhone 8 Plus iOS version 13.3.1. I just tried updating the audio system's software via wirelessly (received "system up to date" message), as well as the USB method.The usb.honda.com website said a similar message to the wireless method upon checking for updates with vehicle file. (The current build is 18AE-1945-001).

Did the wireless update work for you (new version = 18AE-2071-001), or are you saying that it is stick on old version (18AE-1945-001)?

It may still be worth taking to dealer regardless,... but these questions and thoughts came to mind from your description:

1. Have you ever experienced condition where the bluetooth phone connection/quality worked as it should?
2. What do you see when the Phone App glitches on the infotainment screen?
3. Are you able to use your phone bluetooth with other devices (e.g. headset) without issue?
4. Does pairing by having the car "find the phone" (versus from having phone "find the car") help/change volume quality?
5. Does a soft reboot of the infotainment system change anything?
6. Does a hard reboot (factory data reset, OM19 pg 385) of the infotainment system change anything?
7. Have you observed any other electrical issues/glitches on the infotainment or DII in other conditions (e.g. CarPlay, connected via USB cable)?
8. Do you experience any other sound/audio issues? On the microphone side, there's a Honda communication for dealers to check if the ANC microphones are blocked.

 

[Jawknee09]

Did the wireless update work for you (new version = 18AE-2071-001), or are you saying that it is stick on old version (18AE-1945-001)?

It may still be worth taking to dealer regardless,... but these questions and thoughts came to mind from your description:

1. Have you ever experienced condition where the bluetooth phone connection/quality worked as it should?
2. What do you see when the Phone App glitches on the infotainment screen?
3. Are you able to use your phone bluetooth with other devices (e.g. headset) without issue?
4. Does pairing by having the car "find the phone" (versus from having phone "find the car") help/change volume quality?
5. Does a soft reboot of the infotainment system change anything?
6. Does a hard reboot (factory data reset, OM19 pg 385) of the infotainment system change anything?
7. Have you observed any other electrical issues/glitches on the infotainment or DII in other conditions (e.g. CarPlay, connected via USB cable)?
8. Do you experience any other sound/audio issues? On the microphone side, there's a Honda communication for dealers to check if the ANC microphones are blocked.

The system is stuck in the old version (18AE-1945-001). Wireless and USB attempts to update reach the same result.

To answer your questions:
1. I never had an issue with the bluetooth phone connection/quality. It's worked as expected up until now.
2. The screen shows the call on the handset and on the vehicle in a ping pong type of switch. Normally if you select to move the call to the handset, you can resume your call respectively so. With my issue, I'm unable to select an option as it constantly bounces between the system and my handset.
3. As far as I know my phone's bluetooth connection with other devices is unaffected. I use Air Pods, bluetooth speakers, and an apple watch throughout my day. No issues with any of them.
4. I've disconnected and reconnected the phone, issue persists. Whether my phone is automatically detected or if I manually select it doesn't result any different with phone calls. It's not a volume issue, it's a connection issue altogether.
5. The soft reboot has done nothing for me.
6. I have yet to try the factory data reset, but I have completely deleted and removed my device from the connections setup on the system. And once re-paired, no luck :/
7. Only other issue was way back with the previous version of carplay (prior to iOS 13 if memory serves me right), the system would occasionally crash and reboot. On the newest version, I've had no issues. Furthermore, calls on carplay/USB connectivity work as expected. While this serves the purpose of handsfree calls, I generally prefer to use the bluetooth connection.
8. No other sound/audio issues have presented themselves to me.

As an add-on, I will say the streaming audio over bluetooth works fine. I am still able to listen to music using my Spotify app. Phone calls are impossible with the car's bluetooth.

I'm going to make an appointment with my local dealer for next week, this week I've been swamped at work. (Government employee deemed essential to critical infrastructure, lucky me!) Hope everyone is staying safe and healthy.