Did the wireless update work for you (new version = 18AE-2071-001), or are you saying that it is stick on old version (18AE-1945-001)?I just discovered an issue I am having when making a phone call over Bluetooth. When a call (whether outgoing or incoming) takes place, I cannot hear nor be heard as the microphone/speaker continuously bounces between the handset and the vehicle audio system, the "phone app" on the infotainment screen glitches while this is happening.
For reference, I have an iPhone 8 Plus iOS version 13.3.1. I just tried updating the audio system's software via wirelessly (received "system up to date" message), as well as the USB method.The usb.honda.com website said a similar message to the wireless method upon checking for updates with vehicle file. (The current build is 18AE-1945-001).
The system is stuck in the old version (18AE-1945-001). Wireless and USB attempts to update reach the same result.Did the wireless update work for you (new version = 18AE-2071-001), or are you saying that it is stick on old version (18AE-1945-001)?
It may still be worth taking to dealer regardless,... but these questions and thoughts came to mind from your description:
- Have you ever experienced condition where the bluetooth phone connection/quality worked as it should?
- What do you see when the Phone App glitches on the infotainment screen?
- Are you able to use your phone bluetooth with other devices (e.g. headset) without issue?
- Does pairing by having the car "find the phone" (versus from having phone "find the car") help/change volume quality?
- Does a soft reboot of the infotainment system change anything?
- Does a hard reboot (factory data reset, OM19 pg 385) of the infotainment system change anything?
- Have you observed any other electrical issues/glitches on the infotainment or DII in other conditions (e.g. CarPlay, connected via USB cable)?
- Do you experience any other sound/audio issues? On the microphone side, there's a Honda communication for dealers to check if the ANC microphones are blocked.