[thesears]

When attempting to perform a system update on my 2019 Insight EX, I get a message that says “updating app settings”. It doesn’t go away and doesn’t appear to clear it any point. Anybody else have this issue? What’s the resolution?

 

[insightfully]

System updates can be done via Wi-Fi connection or USB device. Which option are you using? If you're using Wi-Fi but have something plugged into USB, does removing the USB help?

 

[thesears]

I can’t even reach the option for WiFi or USB, because it hangs at the first step, but I’ll try to do it without the USB connected.

 

[andrew28]

The last time I checked for updates via wifi, it told me I have the latest update already.

 

[thesears]

I connected to home WiFi in the driveway, but still get this. Is it because I have the EX model and not Touring?

 

[insightfully]

I don't think it's related to trim level, because the same instructions are listed for LX/EX/Touring. The error message seems odd because it mentions app settings. Before trying an update again, are you able to go thru each app and see if one might be stuck or not working properly? Maybe checking each app function will help identify what's causing the hang-up.

If it's any consolation, you car probably doesn't need updates yet. The image you posted doesn't show the highlighted icon (see attached picture) nor "Software Update Ready to Install" message. These are the two things the training video says will appear when update is needed.

youtube.com/watch?v=IrOL9aU9TfQ

 

[andrew28]

I connected to home WiFi in the driveway, but still get this. Is it because I have the EX model and not Touring?

I have the EX model and it checks for update fine. Never seen the "loading app settings" prompt either.

 

[thesears]

Thanks for all your input, but I still have the same message hanging on the screen when I hit system update. I just got this Insight, so I guess I’ll have to bring it back to the dealer and see what they can do with it. I’ll let you know what I find out

 

[insightfully]

Thanks for all your input, but I still have the same message hanging on the screen when I hit system update. I just got this Insight, so I guess I’ll have to bring it back to the dealer and see what they can do with it. I’ll let you know what I find out

This made me think of a quote I saw earlier today: "Honda is now a software company that happens to make cars." :smile_big:

 

[thesears]

I took the insight into the dealer. He did a factory reset, and now everything works fine.

 

[insightfully]

I took the insight into the dealer. He did a factory reset, and now everything works fine.

Did the reset wipe out prior settings like radio presets, bluetooth pairing, and mileage history? Or was your dealer able to restore/preserve your settings?

 

[thesears]

Yes, I lost my Satellite radio presets and some vehicle preferences, but not all. I don’t know why some changes and others didn’t (my auto high beam setting reset, but not my door lock preferences). It was all worth it to finally get the system update issue resolved.

I love my insight, but my only remaining gripe, is the fact that mph is not displayed. Hopefully Honda will come up with some type of firmware update to resolve that issue.

 

[odysseus]

System Updates

Hi everyone,

When I connected my Insight to my home's Wifi network (or tethered it to my smartphone) and then went to System Update, my Insight was unable to connect. Does one have to be connected somehow to HondaLink?:

 

[insightfully]

HondaLink is a separate feature. A prior forum member had connection issue in attempting system updates; dealer did a factory reset to resolve issues:
System Update issue

Also, not aware of any available system updates at this time, if you have build version 18AE-1945-001

 

[odysseus]

HondaLink is a separate feature. A prior forum member had connection issue in attempting system updates; dealer did a factory reset to resolve issues:
https://www.gen3insight.com/forum/290-honda-insight-user-interface/724-system-update-issue.html

Thanks. Will try without my smartphone being plugged in. I'm not getting the sort of error that the forum member had: just "couldn't make connection" or something similar.

 

[odysseus]

Yes, I tried again this morning: it said it couldn't connect to Honda's servers.

I took @insightfully's tip and tried to reboot the Infotainment system. I wasn't successful, despite following the instructions given on this forum, so I decided to try a reset all settings (since I knew that would reboot the Infotainment system), and that worked!

 

[RcLab1]

So putting it to "factory reset" will update to new software/firmware?

 

[insightfully]

So putting it to "factory reset" will update to new software/firmware?

Reset/reboot and system update are separate. If I understand correctly, I think the reboot @odysseus described got the system past the 'can't connect' message to allow the update step to work.