I've had the same happen.

 

Yes.

 

Can also confirm unexpected console resets. I was also having cases where CarPlay just stopped playing sound, but Google Maps still worked. I switched cables and it seems not to be happening.

Hoping that a software update stops the restarts and adds wireless CarPlay.

 

Mine did this for the first time ever today when I was backing out of my garage. I took my Insight in for the rear camera software update recall on Friday and it didn’t happen any other time before or since the software update. It was kind of scary and quite annoying to be honest. I should have avoided getting the recall done as I think it screwed with my infotainment system. Back to the dealer I go if it happens again. 😞

 

I read here a number of reports of info console rebooting while driving. Someone suggested (maybe it was on the "quirks" thread) that getting the rear camera recall fix would stop the info reboot. It did not for me - the one time I had reboot was after the rear camera update.

 

Ditto. I never had an issue until after the software update. I should have not got it done so my radio and MPG stats wouldn’t have reset.

 

I had the infotainment system reboot on me for the first time today since I got the car a couple months ago. I was backing up after a brief 7-Eleven stop and noticed there were no proximity lines on the screen for the backup camera. When I shifted into drive, the system rebooted and seems to be fine. I don't use Android Auto or CarPlay.

 

Has anyone experienced various issues with their infotainment system? Namely: the screen randomly goes black (audio is still going) and turns back on, complete shut off and turns back on a few minutes later like I just turned the car on, and just overall poor call quality? I was on the phone and the person on the other side said they heard a low rumbling static-type noise which I believe I heard on a different call.. My 2016 Honda Accord had better call quality than this!

I've made an appointment with my Honda dealer to try and fix this but wanted to know if anyone else is having issues similar to mine.

 

Other forum members have reported the screen reset issue in this "What Kind of Issues are You having..." thread, and "whole system crash/reboot" mentioned in this thread. Maybe you could try this screen reboot/reset technique to see if it helps...? At a minimum, you'll be able to see how many hours your screen has been running.

 

I've used my phone via AA and Bluetooth and have never had quality issues.

I should know this, but I don't - where is the car's microphone located?

 

The microphone is near the front map lights on the ceiling. During a call, I tested speaking while having my head turned toward the microphone, facing forward, and facing left driver window. Surprisingly, all positions yielded the same sound quality and level. For best sound, the manual also suggests adjusting the dashboard and side air vents away from the ceiling microphone.

 

I've been told my phone sounds better than the system I had on my Mercedes ML-350. No issues with the sound system.

 

@Honda2019 - That's what my complaints have been, a wind-type noise!

Perhaps my A/C vents are pointed up towards the mic? I've been mostly using CarPlay for phone calls.. I'll try Bluetooth and move my vents to see if that yields better results. I'll look into resetting it as well; that may save me a trip to the dealer!

 

It's a newer system and I'm sure they are aware of the system crashes. I'm interested to see how often or quickly they update the system

 

Honda is actually being sued for shipping defective head units in the 2018-2019 Odyssey and 2019 Pilot. https://www.carcomplaints.com/news/2019/honda-odyssey-pilot-infotainment-lawsuit.shtml

 

The crashing has got to get patched. I hope they do something.

I'm renting a Kia Optima while traveling and the design of the head unit is just completely inferior to the Display Audio. Inexpensive resistive touchscreen; poor color saturation; ugly "stylish" GUI. But it does have CarPlay, and it hasn't crashed yet!

 

I see this issue has been mentioned in a few different places, but thought it would be nice to have all the info centralized to see if there is any commonality in what causes it and what fixes it. I'll start:

At 568 miles, while driving down the road with satellite radio on and Bluetooth connected wirelessly to my Apple XR, the whole screen just went black, turned off and rebooted itself. Build date is 03/19 so it should have the most recent programming.

I'm also having other random issues with the screen. For instance, sometimes while on a call, a screen saying "audio unavailable while on a call" superimposes over everything else, not allowing me to use the touchscreen to end the call or anything else for that matter. EXTREMELY annoying.

Secondly, 8 times out of 10, no matter what screen I'm on, if I make a call or end it, the screen automatically reverts to the phone screen showing recent calls/favorites/etc. I have to manually push the app button at top of screen to go back to the radio or press the Home button and then whichever screen I was on. Also, EXTREMELY annoying.

So far, I'm unimpressed with HondaLink and a bit concerned these kinds of problems are already rearing their ugly head. I expect WAY more out of a Honda.

 

I've had my EX since Fall 2018, built 10/2018. I primarily connect my iPhone via bluetooth and haven't experienced the screen reboots, random screen messages/issues, or phone screen default described. BUT given the number of incidents and forum members reporting issues, it seems like it's just a matter of time (or a wayward software update away) until these issues might occur. I'm interested in seeing the responses and how people manage these incidents to learn what to do if/when it happens.

 

I had maybe 3 black screen reboots since I owned the car. I haven't had any reboots in awhile, mostly just the random carplay disconnections. What I mean by this is that the display audio will boot me out of carplay as if I pulled out my lightning cable. Unplugging the lightning cable and plugging the lightning cable back in my iPhone will fix it.

 

Infotainment Restarts / Goes Blank

Have been logging some longer drives now in the Insight - have noticed that the infotainment system on occasion restarts, maybe 2 or 3 times in a 5 hour drive. Most importantly nav remembers which way it was going, but until it restarts...you're momentarily left without guidance. I think audio remembers what it was doing as well.

I guess as long as something, even Android based, is going to be computer driven...it might crash. Just don't think my phone crashes quite as often.

As long as we are all experiencing this on occasion, not sure there's much to be done.

 

Have been logging some longer drives now in the Insight - have noticed that the infotainment system on occasion restarts, maybe 2 or 3 times in a 5 hour drive. Most importantly nav remembers which way it was going, but until it restarts...you're momentarily left without guidance. I think audio remembers what it was doing as well.

I guess as long as something, even Android based, is going to be computer driven...it might crash. Just don't think my phone crashes quite as often.

As long as we are all experiencing this on occasion, not sure there's much to be done.

Are you using the Touring's Garmin Nav or Waze/Google Maps via Android Auto/CarPlay? You can try to force a hard reboot which has fixed some weird glitches for other owners. The Display Audio tablet is actually running all the time even when you shut off the car. Mine currently has an uptime of around 940 hours since I last did a hard reboot.

gen3insight.com/threads/anybody-using-voice-commands.728/#post-8272
gen3insight.com/threads/navigation-giving-metric-distance-units.2238/#post-10214

 

Just curious... Was the infotainment system on the same screen/display each time you saw it reset? Were CarPlay or Android Auto being used when the resets happened?

@andrew28 mentions an option to contact NCDS (National Center for Dispute Settlement) per the warranty manual, if you've contacted Honda Customer Service, disagree with their decision, and want the case reviewed by independent party.

 

Infotainment goes blank

Really weird thing happened to me. I’m driving and listening to the radio and all of a sudden radio stops and the infotainment screen goes blank. About 30 seconds later it turns on with radio playing, same station and volume that it was prior to cutting off. I have the EX trim. Also the Sirius radio subscription expired around this time. I really didn’t listen to Sirius so it’s hard for me to say if this issue was due to Sirius yanking the subscription or not. Let me know if this is something I should be concerned about or if it’s nothing. I really doubt the guys at the dealership could track down the issue. This is the only issue I’ve experienced with the car.

 

Really weird thing happened to me. I’m driving and listening to the radio and all of a sudden radio stops and the infotainment screen goes blank. About 30 seconds later it turns on with radio playing, same station and volume that it was prior to cutting off. I have the EX trim. Also the Sirius radio subscription expired around this time. I really didn’t listen to Sirius so it’s hard for me to say if this issue was due to Sirius yanking the subscription or not. Let me know if this is something I should be concerned about or if it’s nothing. I really doubt the guys at the dealership could track down the issue. This is the only issue I’ve experienced with the car.

Check out these parallel threads to see if they help. Suggestions include screen reboot/reset, getting the head unit replaced, and filing complaint with Honda and/or NACDS.
https://www.gen3insight.com/forum/290-honda-insight-user-interface/2176-infotainment-issues.html
https://www.gen3insight.com/forum/2...ht-complaints-issues-problems/2205-frozen-lcd-infotainment-screen-start-up.html
https://www.gen3insight.com/forum/290-honda-insight-user-interface/2516-infotainment-restarts.html

If you're experiencing these issues while using CarPlay, there are some additional suggestions to try from these threads, namely cable-check and screen reboot/reset.
https://www.gen3insight.com/forum/7...om/forum/7-2019-honda-insight-general-discussion/384-carplay-disconnecting.html
https://www.gen3insight.com/forum/2.../forum/282-2019-honda-insight-complaints-issues-problems/426-carplay-issue.html
https://www.gen3insight.com/forum/2...forum/282-2019-honda-insight-complaints-issues-problems/2500-carplay-quits.html

Let us know if you observe something different of find something new to try...

 

Did a hard reboot, but still saw a restart recently. Garmin Nav is up to date. Will take note next time whether CarPlay was running or not.

 

The crashes are par for the course I'm afraid. I don't get many, but since the design of the interface is newer, there are still a bunch if bugs lurking around.

 

Yeah, my whole Honda head unit seems to restart itself 2-3 times per day. Randomly. No apparent reason.
Not a Carplay issue but the whole head unit. :-/

 

Mines only restarted two or three times in over 16000 miles. And those were during the first 5000 or so. So I’m feeling lucky.

 

Infotainment system crashes?!

I was on a call via CarPlay today when suddenly I could no longer hear my interlocutor and the Infotainment screen suddenly went blank. A little while later, the startup warning message appeared and the "OK" button was grayed out, so it seems safe to assume that the Infotainment system crashed and rebooted.

Has this happened to anyone else?

 

I was on a call via CarPlay today when suddenly I could no longer hear my interlocutor and the Infotainment screen suddenly went blank. A little while later, the startup warning message appeared and the "OK" button was grayed out, so it seems safe to assume that the Infotainment system crashed and rebooted.

Has this happened to anyone else?

I had to look up interlocutor - I have never heard that term used before lol.

 

Here are some threads where CarPlay crashes are discussed in the 'Complaints' section of forum:
https://www.gen3insight.com/forum/290-honda-insight-user-interface/384-carplay-disconnecting.html
https://www.gen3insight.com/forum/2...forum/282-2019-honda-insight-complaints-issues-problems/2500-carplay-quits.html
https://www.gen3insight.com/forum/2.../forum/282-2019-honda-insight-complaints-issues-problems/426-carplay-issue.html

There isn't a definitive solution, but some of the suggestions offered in the threads include checking your cable and changing your iOS version.

 

Here are some threads where CarPlay crashes are discussed in the 'Complaints' section of forum:

There isn't a definitive solution, but some of the suggestions offered in the threads include checking your cable and changing your iOS version.

I just updated to iOS 12.4 yesterday and had performed a restore factory defaults on the Infotainment system an hour earlier …*Will try another cable.

 

Once for me while using navigation (I believe apple maps).

 

Guess some of our Insights decided to take a crash today. The same thing happened to me while listening to SiriusXM. I had 2000+ hours of uptime so at least I got a reboot out of it without having to try manually triggering it.

 

Haven't had a crash in quite a while. I wonder if it crashes more with apple equipment hooked up than with Android. Anyone notice any trends?

 

Funny you raise this question as my Honda service advisor just told me that my issues with my radio are caused by using an Apple phone. He claims I wouldn’t have those issues if I used an Android. He blames Apple for not releasing programming info so they can fix the bugs.

My radio has only froze once but I only use the Bluetooth connection to my Apple XR, not CarPlay. Instead, my radio never returns to the previous screen when I end a call and every time I place or answer a call, I get an error message saying “audio not available during call” that blocks me from using any of the buttons in the center of the screen. The only way to clear this message is to press the phone button at the top of the screen. I demonstrated this to the advisor and he just shrugged and said it’s because it’s an Apple. Not exactly the helpful attitude I expected.

While I like the style of the Hondalink, it’s poorly designed and implemented. Chrysler’s and Hyundai’s systems are way better designed and have none of these operating issues regardless of phone type.