[insightfully]

Screen went black last week Tuesday night, Im driving home from work. I was making a lane change, flipped the right turn signal on and it went black. Music was still on but none of the buttons worked. Turned off the stereo turned it back on still black screen. When I get home I turned off the car then turned it on and the screen came back on.

screen didnt go dark on me until tonight. I was doing the same thing I was doing last Tuesday, driving home from work, flipped the right signal on and black screen again. exited the freeway with the screen still in black mode, stopped at a light, put the car in park, turned off the car and turned it back on the screen didnt turn on. I get home did the off on thing to the car and the screen comes back on. What gives? Going to take it into the dealer on day off.

Was your phone plugged in at the time and/or were you using CarPlay or Android Auto when the screen went black? 'Flaky USB cable' helped one person with this issue, and may be worth checking (e.g. cable wearing, even if same one used last week to this week?)
https://www.gen3insight.com/forum/2...forum/290-2019-honda-insight-user-interface/1886-android-auto-crash-reboot.html

It's worth making the dealer aware of issue. You could also see if a reboot of the infotainment screen, as it has helped a few others with this blank screen issue. The infotainment screen never shuts down (even when car is off) and continues to accumulate uptime. At a minimum, maybe check to see how much uptime is currently noted on your head unit, and what version you're running before the dealer makes adjustments:
https://www.gen3insight.com/forum/2...-user-interface/2602-infotainment-system-restarting-rebooting-instructions.html

In a more extreme/severe case, the LCD screen was replaced to fix the issue:
https://www.gen3insight.com/forum/2...-complaints-issues-problems/2205-frozen-lcd-infotainment-screen-start-up-2.html

 

[andrew28]

Mine locked up on me last week. Was using navigation and radio. The radio went dead and the nav screen locked on the map. No buttons worked and I couldn't change anything. This is the 2nd time (last time was a long time ago) it has happened. I couldn't stop as I was on a highway so I just let it do whatever it was going to do. A few minutes (maybe 5 minutes?) later the screen went black and the whole infotainment system rebooted all by itself. Has worked normally ever since.

What you're experiencing can be fix with a manual reboot or a self reboot by the system. It has to do with the high uptime with the infotainment system being on all the time. It will get to a certain point where it will crash due to probably running out of memory.

 

[Carfreak09]

I had the dreaded head unit crash a few days ago. First time it has done it since the 800 mile mark (now around 14k). I use Apple. The phone was NOT plugged in so I was only using the Bluetooth connection. I was in the middle of a call when all of a sudden a loud beeeeeeppppp emitted from the stereo speakers and the screen went black. The phone call was sent back to my phone. I turned the stereo off and on and the screen stayed black. About 1-2 minutes later, the screen suddenly came back up on its own and even reconnected the call. Perhaps the memory just happened to fill up in the middle of the call? Weirdest system ever......

 

[safedad]

Had the infotainment system crash for the first time yesterday (almost 5 months and 4K miles), shortly after pulling out of my driveway. Possibly coincidental, but I happened to turn on Sport mode when I started the car, something I don't think I had ever done in the past. I generally only use Sport mode while driving when trying to charge the battery before a long stretch where I know I can use EV. It restarted quickly, but took a few minutes before I could turn the audio back on.

 

[insightfully]

Had the infotainment system crash for the first time yesterday (almost 5 months and 4K miles), shortly after pulling out of my driveway. Possibly coincidental, but I happened to turn on Sport mode when I started the car, something I don't think I had ever done in the past. I generally only use Sport mode while driving when trying to charge the battery before a long stretch where I know I can use EV. It restarted quickly, but took a few minutes before I could turn the audio back on.

Hopefully just a 'coincidental' occurrence in connection to switching to Sport mode, as you mentioned. I'd like to think the charging and throttle management would be separate from infotainment controls.

 

[safedad]

Hopefully just a 'coincidental' occurrence in connection to switching to Sport mode, as you mentioned. I'd like to think the charging and throttle management would be separate from infotainment controls.

My thoughts, exactly.

 

[Verdier]

Since I've started driving Ruby again I have been having quite a few crashes. Bin the last 2k miles I'd say about 6 crashes. That's about a month or so if driving. Guess they still need to update it. Not holding my breath though. 🤔

 

[hasarad]

Kinda related - my ex-boss has a 2018 Accord hybrid with regular infotainment screen crashes. He absolutely LOVES his car but is pursing a lemon law claim against Honda. He's got a lawyer (apparently free) and has had his first meeting. The car has been to the dealer over five times, with many resets and head swaps to no avail. The lawyer's "experts" are meeting with him later in the week to see the car in person and gather more data. I'll keep everyone posted as to the outcome. He would like to keep the car or trade it for one that doesn't exhibit the issue. It will be interesting to see how this turns out. I'm not sure if anyone else has gone this route, but this is where precedents get set. The important thing is to get it to the dealer and get on record. My ex-boss has been advised to keep a logbook of all crashes as well as the environment the car was in when it happened. He's doing everything being asked of him.

Stay tuned for further details as they become available.

Personally, I've only had two unexpected infotainment restarts in a little over a year and 24K+ miles. I'm waiting this out for now.

 

[insightfully]

Kinda related - my ex-boss has a 2018 Accord hybrid with regular infotainment screen crashes. He absolutely LOVES his car but is pursing a lemon law claim against Honda. He's got a lawyer (apparently free) and has had his first meeting. The car has been to the dealer over five times, with many resets and head swaps to no avail. The lawyer's "experts" are meeting with him later in the week to see the car in person and gather more data. I'll keep everyone posted as to the outcome. He would like to keep the car or trade it for one that doesn't exhibit the issue. It will be interesting to see how this turns out.

Will be interested in updates on this. I've been wondering how lemon laws on electronics work... e.g. is the manufacturer responsible for replacing the whole car, or just the electrical/associated components.

Will also be interesting from the standpoint that the Accord's infotainment system is most similar to that of the Insight.

 

[andrew28]

Had the infotainment system crash for the first time yesterday (almost 5 months and 4K miles), shortly after pulling out of my driveway. Possibly coincidental, but I happened to turn on Sport mode when I started the car, something I don't think I had ever done in the past. I generally only use Sport mode while driving when trying to charge the battery before a long stretch where I know I can use EV. It restarted quickly, but took a few minutes before I could turn the audio back on.

If the infotainment system goes for a long time before a crash/reboot it probably is normal until Honda updates the software with better memory management. 5 months of up time is a long time for the infotainment computer to be on(it remains on even when we turn off our car) without a refresh.

 

[insightfully]

If the infotainment system goes for a long time before a crash/reboot it probably is normal until Honda updates the software with better memory management. 5 months of up time is a long time for the infotainment computer to be on(it remains on even when we turn off our car) without a refresh.

I haven't wanted to say anything lest I jinx myself, but after 1 year of ownership/use and not having performed any manual resets, I've had no crash issues. (... knocking on all pieces of wood around me and collecting copious rabbits feet)

I've been saving the infotainment reset steps for if/when I have an issue, but haven't needed to trigger it yet.

 

[andrew28]

I haven't wanted to say anything lest I jinx myself, but after 1 year of ownership/use and not having performed any manual resets, I've had no crash issues. (... knocking on all pieces of wood around me and collecting copious rabbits feet)

I've been saving the infotainment reset steps for if/when I have an issue, but haven't needed to trigger it yet.

How many hours of uptime is it showing? :surprise:

 

[insightfully]

How many hours of uptime is it showing? :surprise:

I finally remembered to check this morning... 74+ hours (3+ days) of uptime.

I'm the only driver and have yet to use the neutral gear/button on the car. I haven't done any reboots myself, so it seems the system is rebooting itself. I do notice some mornings that the "OK" button on the welcome screen is unselectable and grayed out, which I've attributed to the antenna not finding signal while in garage. I've never been bothered by the grayed out "OK" because I always just proceed to drive/use the car and let the disclaimer message clear itself.

Net, maybe I haven't had any infotainment issues because my system is rebooting itself...

For those that do the reset process, what's the longest amount of uptime you've seen for the infotainment system?

 

[andrew28]

I finally remembered to check this morning... 74+ hours (3+ days) of uptime.

I'm the only driver and have yet to use the neutral gear/button on the car. I haven't done any reboots myself, so it seems the system is rebooting itself. I do notice some mornings that the "OK" button on the welcome screen is unselectable and grayed out, which I've attributed to the antenna not finding signal while in garage. I've never been bothered by the grayed out "OK" because I always just proceed to drive/use the car and let the disclaimer message clear itself.

Net, maybe I haven't had any infotainment issues because my system is rebooting itself...

For those that do the reset process, what's the longest amount of uptime you've seen for the infotainment system?

I struggle with the timing of the reboot steps so haven't been able to do it since April. My display audio screen usually reboots by itself between 1,000-1,500 hours. I just had a forced reboot the other day when I turned on my car it froze on the disclaimer screen. I turned off the car and the disclaimer stayed on for about 10 seconds before the display audio turned off. When I turned the car back on the disclaimer had the greyed out okay button. Confirmed the uptime reset back down to 0.

 

[insightfully]

I struggle with the timing of the reboot steps so haven't been able to do it since April. My display audio screen usually reboots by itself between 1,000-1,500 hours. I just had a forced reboot the other day when I turned on my car it froze on the disclaimer screen. I turned off the car and the disclaimer stayed on for about 10 seconds before the display audio turned off. When I turned the car back on the disclaimer had the greyed out okay button. Confirmed the uptime reset back down to 0.

I see that grayed out "OK" most mornings when I first pull my car out. Maybe parking in a garage has more benefits (like self infotainment reset?) than just temperature control. I kinda like that I don't have to think about resetting the infotainment system.

 

[andrew28]

I see that grayed out "OK" most mornings when I first pull my car out. Maybe parking in a garage has more benefits (like self infotainment reset?) than just temperature control. I kinda like that I don't have to think about resetting the infotainment system.

That seems like a lot of self-reboots to me if it does it every few days. Mine crashes/reboots by itself about every 2-3 months based on the uptime hours.

 

[insightfully]

That seems like a lot of self-reboots to me if it does it every few days. Mine crashes/reboots by itself about every 2-3 months based on the uptime hours.

I haven't bothered to check uptime since I haven't had issues, but can start to track and see what the actual reboot frequency is. It has seemed 'normal' when thinking of it as a time-lag for radio/antenna to connect.

 

[Wifey'sInsight]

Mine finally did it, yesterday, started the car and the infotainment system reset itself. ~1100 hours of uptime.

 

[insightfully]

Adding to the class action lawsuits against Honda for the 2018/19 Odyssey and 2019 Pilot already mentioned here, here, and here... a lawsuit has been filed for the 2017-2019 CR-V infotainment screens freezing, going dark, and/or blinding drivers in 'full bright' mode without being touched.

The Odyssey, Pilot, and CR-V have different platform than the Insight/Accord, but hopefully this sets a precedent and motivates Honda to find common issue/solution and intervene on all systems, including the Insight... OR we gather enough reports of infotainment issues to start similar legal action on the Insight.

https://www.carcomplaints.com/news/...com/news/2019/honda-cr-v-infotainment-lawsuit-display-screens-malfunction.shtml
https://carbuzz.com/news/angry-honda-cr-v-owners-are-taking-drastic-action

 

[hasarad]

Adding to the class action lawsuits against Honda for the 2018/19 Odyssey and 2019 Pilot already mentioned here, here, and here... a lawsuit has been filed for the 2017-2019 CR-V infotainment screens freezing, going dark, and/or blinding drivers in 'full bright' mode without being touched.

The Odyssey, Pilot, and CR-V have different platform than the Insight/Accord, but hopefully this sets a precedent and motivates Honda to find common issue/solution and intervene on all systems, including the Insight... OR we gather enough reports of infotainment issues to start similar legal action on the Insight.

https://www.carcomplaints.com/news/...com/news/2019/honda-cr-v-infotainment-lawsuit-display-screens-malfunction.shtml
https://carbuzz.com/news/angry-honda-cr-v-owners-are-taking-drastic-action

A friend of mine with a 2018 Accord hybrid has started a lemon law claim. I will keep everyone posted. His system is crash/rebooting several times a week.