[andrew28]

Adding to the class action lawsuits against Honda for the 2018/19 Odyssey and 2019 Pilot already mentioned here, here, and here... a lawsuit has been filed for the 2017-2019 CR-V infotainment screens freezing, going dark, and/or blinding drivers in 'full bright' mode without being touched.

The Odyssey, Pilot, and CR-V have different platform than the Insight/Accord, but hopefully this sets a precedent and motivates Honda to find common issue/solution and intervene on all systems, including the Insight... OR we gather enough reports of infotainment issues to start similar legal action on the Insight.

https://www.carcomplaints.com/news/...com/news/2019/honda-cr-v-infotainment-lawsuit-display-screens-malfunction.shtml
https://carbuzz.com/news/angry-honda-cr-v-owners-are-taking-drastic-action

“We’re getting reports of the Display Audio screen dimming or going dark by itself. We’re currently investigating this issue and have traced its probable cause to a capacitive touch panel sensor issue."

I wonder if cleaning off the fingerprints/dust/grease(most owners don't clean the display) and lowering the touch sensitivity(not even sure if the CRV has this option like the Insight) in vehicle settings will fix it.

 

[andrew28]

A friend of mine with a 2018 Accord hybrid has started a lemon law claim. I will keep everyone posted. His system is crash/rebooting several times a week.

https://www.honda.co.jp/ACCORD/new/
This is sort of related but I noticed the 2020 Honda Accord Hybrid in Japan gets the Clarity's old infotainment system.

Makes me wonder...

• Is there something wrong with the Accord's new infotainment system?
• Or Honda just has a bunch of leftover Clarity infotainment systems to get rid of.
• Or it's just cheaper for them to make since it doesn't even have a physical volume knob.

Japanese Accord Hybrid

Clarity

 

[insightfully]

I wonder if cleaning off the fingerprints/dust/grease(most owners don't clean the display) and lowering the touch sensitivity(not even sure if the CRV has this option like the Insight) in vehicle settings will fix it.

Just checked the 2018 CR-V manual and confirmed its infotainment screen offers 'touch panel sensitivity' setting (hi/lo options)...

 

[pasei]

2019 Touring here... 2 crash/ reboots in the last two trips. I have a feeling it doesn't like AndroidAuto... Interestingly enough, my phone crashed 5 minutes after I left the car (never happened before).

 

[insightfully]

2019 Touring here... 2 crash/ reboots in the last two trips. I have a feeling it doesn't like AndroidAuto... Interestingly enough, my phone crashed 5 minutes after I left the car (never happened before).

Maybe give the infotainment reboot a try, to see if it reduces frequency of incidents (?) - https://www.gen3insight.com/forum/2...-user-interface/2602-infotainment-system-restarting-rebooting-instructions.html

If you have a different cable, that may also be worth trying, as some have found that helped/fixed their issue.

 

[Verdier]

2019 Touring here... 2 crash/ reboots in the last two trips. I have a feeling it doesn't like AndroidAuto... Interestingly enough, my phone crashed 5 minutes after I left the car (never happened before).

Maybe give the infotainment reboot a try, to see if it reduces frequency of incidents (?) - https://www.gen3insight.com/forum/2...-user-interface/2602-infotainment-system-restarting-rebooting-instructions.html

If you have a different cable, that may also be worth trying, as some have found that helped/fixed their issue.

Out of curiosity. It seems to me that each time it crashes it does a complete reboot anyway. I assume you're suggesting that we should get into the habit of doing reboots off and on in order to avoid crashes? Just trying to clarify where you're coming from. 🤔

 

[insightfully]

Out of curiosity. It seems to me that each time it crashes it does a complete reboot anyway. I assume you're suggesting that we should get into the habit of doing reboots off and on in order to avoid crashes? Just trying to clarify where you're coming from. 🤔

Yes, was an idea in the 'reboot instructions' thread to do the reboot as preventative/regular maintenance, rather than waiting for issues to trigger it. The infotainment system never really shuts down, as called out by @andrew28, and the theory is that minimizing the uptime by rebooting will help minimize the unplanned reboot incidents.

I've found the uptime on mine resets itself when it can't find radio/antenna, so I haven't had to do any 'maintenance' reboots myself... but I've also not yet encountered any crashes in my year of ownership.

 

[Umol]

Have been logging some longer drives now in the Insight - have noticed that the infotainment system on occasion restarts, maybe 2 or 3 times in a 5 hour drive. Most importantly nav remembers which way it was going, but until it restarts...you're momentarily left without guidance. I think audio remembers what it was doing as well.

I guess as long as something, even Android based, is going to be computer driven...it might crash. Just don't think my phone crashes quite as often.

As long as we are all experiencing this on occasion, not sure there's much to be done.

I had and issue with my infotainment system as well, so Mexican Version is also affected. My situation is as follows:
Connected my iPhone (7+), wife’s (7+) my sons (5s) via Bluetooth, and mine and my wife’s via CarPlay. Everything worked for a couple of days, but then, every time I connected my iphone to the car (CarPlay) it would reset (blank screen, and reset and then work), after a few days of this, it simply did not detect the USB ports, so no CarPlay. Went to the dealer (sales, not tech) inspected my unit and when he saw the 3 iPhones connected vi Bluetooth and 2 via CarPlay he told me:
1) don’t recomment pairing so many iphone via Bluetooth, will confuse the system
2) no need to connect the same iphone via BT if going to be connected via CarPlay

I do not find this a rational explanation.
He then proceeded to reset the system and now everything works as it should (i have only my iPhone 7+ connected via CarPlay)

 

[andrew28]

I had and issue with my infotainment system as well, so Mexican Version is also affected. My situation is as follows:
Connected my iPhone (7+), wife’s (7+) my sons (5s) via Bluetooth, and mine and my wife’s via CarPlay. Everything worked for a couple of days, but then, every time I connected my iphone to the car (CarPlay) it would reset (blank screen, and reset and then work), after a few days of this, it simply did not detect the USB ports, so no CarPlay. Went to the dealer (sales, not tech) inspected my unit and when he saw the 3 iPhones connected vi Bluetooth and 2 via CarPlay he told me:
1) don’t recomment pairing so many iphone via Bluetooth, will confuse the system
2) no need to connect the same iphone via BT if going to be connected via CarPlay

I do not find this a rational explanation.
He then proceeded to reset the system and now everything works as it should (i have only my iPhone 7+ connected via CarPlay)

I'm not surprise because the infotainment hardware and software are the same in Canada, US, and Mexico. Only the Japanese Insight has a different infotainment hardware and software. The Insight can store multiple BT and CarPlay profiles. CarPlay ignores BT when plugged in since it routes all data including calls through the lightning cable. I know you can't have 2 CarPlay sessions active at once but not sure if you can have more than one BT connection active.

 

[insightfully]

Went to the dealer (sales, not tech) inspected my unit and when he saw the 3 iPhones connected vi Bluetooth and 2 via CarPlay he told me:
1) don’t recomment pairing so many iphone via Bluetooth, will confuse the system
2) no need to connect the same iphone via BT if going to be connected via CarPlay

I do not find this a rational explanation. He then proceeded to reset the system and now everything works as it should (i have only my iPhone 7+ connected via CarPlay)

Agree that the explanation doesn't make sense. I primarily use Bluetooth connection for iPhone and haven't had any crash issues. Bluetooth connection has been more reliable than CarPlay connection (e.g. post #43).

Up to 6 phones can be paired to the car via Bluetooth, and can be selected/toggled to via the infotainment screen.

https://www.gen3insight.com/forum/2...-honda-insight-user-interface/2760-usb-audio-managing-two-phones.html#post19162

 

[whiteinsight]

Apple user... Yes I have had it crash... and or glitch out a few times... Call comes in, and stays in phone mode cannot get Waze back on navigation. Stop/Restart clears the problems but a pain when you would like the navigation up but stays locked on the phone...

Since the last post... I have had 3 more reboots, couple of the times was during or right after hanging up with a phone call...

 

[insightfully]

I haven't wanted to say anything lest I jinx myself, but after 1 year of ownership/use and not having performed any manual resets, I've had no crash issues. (... knocking on all pieces of wood around me and collecting copious rabbits feet)

I've been saving the infotainment reset steps for if/when I have an issue, but haven't needed to trigger it yet.

Infotainment screen went dark today for the first time in 15 months of ownership. I was adjusting screen brightness/setting at the time. The screen was was black/blank and unresponsive to hard buttons for ~5 minutes, but then pressing the 'day/night' button turned the screen back on while I was driving. I didn't have to power cycle the car.

Not sure if this was a crash, or related to brightness settings based on what I was doing. Radio continued to play and I could control volume level and power on/off via the knob.

System uptime was 8 hrs 30 minutes; my system continues to do the reboots on its own after the antenna goes out of range while car is in garage.

 

[odysseus]

Infotainment screen went dark today for the first time in 15 months of ownership. I was adjusting screen brightness/setting at the time. The screen was was black/blank and unresponsive to hard buttons for ~5 minutes, but then pressing the 'day/night' button turned the screen back on while I was driving. I didn't have to power cycle the car.

Not sure if this was a crash, or related to brightness settings based on what I was doing. Radio continued to play and I could control volume level and power on/off via the knob.

System uptime was 8 hrs 30 minutes; my system continues to do the reboots on its own after the antenna goes out of range while car is in garage.

That's what I'm seeing most frequently as well: the screen will simply go dark without any interaction on my part, but it isn't rebooting as simply pressing the Home button will cause it to turn on again.

 

[hasarad]

I haven't had a reboot in a long time. I had been proactively rebooting the infotainment system, but I haven't done it in months. I do, however, notice the back-light on the left-side buttons goes out and comes back on occasionally.

 

[odysseus]

The illumination of the buttons turns off but not the display itself?

 

[Wifey'sInsight]

Had my second "random reboot" last night. First screen went dark, followed by button illumination. Audio stopped, 45 seconds later lights came back on, saw the legal disclaimer (grayed out ok button), 45 seconds later returned to Sirius xm screen, (no presets info) another 30 seconds audio returned with presets.

Nothing was plugged in, nothing extraneous was running, just listening to a single channel, didn't touch the screen at all.

All in all, no issues at all before or after reset.

I generally make it a point to manually reset once a month, this happened ~3 weeks after last manual reset.

 

[odysseus]

I generally make it a point to manually reset once a month, this happened ~3 weeks after last manual reset.

Reset rather than reboot (is there a reliable way of doing this on the 3rd-gen Insight), which obliterates all settings?

 

[andrew28]

Infotainment screen went dark today for the first time in 15 months of ownership. I was adjusting screen brightness/setting at the time. The screen was was black/blank and unresponsive to hard buttons for ~5 minutes, but then pressing the 'day/night' button turned the screen back on while I was driving. I didn't have to power cycle the car.

Not sure if this was a crash, or related to brightness settings based on what I was doing. Radio continued to play and I could control volume level and power on/off via the knob.

System uptime was 8 hrs 30 minutes; my system continues to do the reboots on its own after the antenna goes out of range while car is in garage.

Could it be possible you lowered the brightness enough that the screen looks like it was off?

That's what I'm seeing most frequently as well: the screen will simply go dark without any interaction on my part, but it isn't rebooting as simply pressing the Home button will cause it to turn on again.

If your screen goes dark without reboot or interaction it could be the light sensor controlling the brightness of the screen. You can set the sensitivity within vehicle settings from low to high.

Reset rather than reboot (is there a reliable way of doing this on the 3rd-gen Insight), which obliterates all settings?

There's a method to reboot just the infotainment system without doing a factory reset.
https://www.gen3insight.com/forum/2...-user-interface/2602-infotainment-system-restarting-rebooting-instructions.html

 

[Wifey'sInsight]

Reset rather than reboot (is there a reliable way of doing this on the 3rd-gen Insight), which obliterates all settings?

I reboot (to clarify), to factory reset, it's under system settings.

 

[hasarad]

The illumination of the buttons turns off but not the display itself?

Correct. I noticed it about a year ago. It's rare, but it happens.