[mgldan]

Honda is actually being sued for shipping defective head units in the 2018-2019 Odyssey and 2019 Pilot. https://www.carcomplaints.com/news/2019/honda-odyssey-pilot-infotainment-lawsuit.shtml

The crashing has got to get patched. I hope they do something.

I'm renting a Kia Optima while traveling and the design of the head unit is just completely inferior to the Display Audio. Inexpensive resistive touchscreen; poor color saturation; ugly "stylish" GUI. But it does have CarPlay, and it hasn't crashed yet!

 

[hasarad]

The crashing has got to get patched. I hope they do something.

I'm renting a Kia Optima while traveling and the design of the head unit is just completely inferior to the Display Audio. Inexpensive resistive touchscreen; poor color saturation; ugly "stylish" GUI. But it does have CarPlay, and it hasn't crashed yet!

Kia? Um, ew.

 

[Carfreak09]

I see this issue has been mentioned in a few different places, but thought it would be nice to have all the info centralized to see if there is any commonality in what causes it and what fixes it. I'll start:

At 568 miles, while driving down the road with satellite radio on and Bluetooth connected wirelessly to my Apple XR, the whole screen just went black, turned off and rebooted itself. Build date is 03/19 so it should have the most recent programming.

I'm also having other random issues with the screen. For instance, sometimes while on a call, a screen saying "audio unavailable while on a call" superimposes over everything else, not allowing me to use the touchscreen to end the call or anything else for that matter. EXTREMELY annoying.

Secondly, 8 times out of 10, no matter what screen I'm on, if I make a call or end it, the screen automatically reverts to the phone screen showing recent calls/favorites/etc. I have to manually push the app button at top of screen to go back to the radio or press the Home button and then whichever screen I was on. Also, EXTREMELY annoying.

So far, I'm unimpressed with HondaLink and a bit concerned these kinds of problems are already rearing their ugly head. I expect WAY more out of a Honda.

 

[insightfully]

I've had my EX since Fall 2018, built 10/2018. I primarily connect my iPhone via bluetooth and haven't experienced the screen reboots, random screen messages/issues, or phone screen default described. BUT given the number of incidents and forum members reporting issues, it seems like it's just a matter of time (or a wayward software update away) until these issues might occur. I'm interested in seeing the responses and how people manage these incidents to learn what to do if/when it happens.

 

[andrew28]

I had maybe 3 black screen reboots since I owned the car. I haven't had any reboots in awhile, mostly just the random carplay disconnections. What I mean by this is that the display audio will boot me out of carplay as if I pulled out my lightning cable. Unplugging the lightning cable and plugging the lightning cable back in my iPhone will fix it.

 

[elvin]

Infotainment Restarts / Goes Blank

Have been logging some longer drives now in the Insight - have noticed that the infotainment system on occasion restarts, maybe 2 or 3 times in a 5 hour drive. Most importantly nav remembers which way it was going, but until it restarts...you're momentarily left without guidance. I think audio remembers what it was doing as well.

I guess as long as something, even Android based, is going to be computer driven...it might crash. Just don't think my phone crashes quite as often.

As long as we are all experiencing this on occasion, not sure there's much to be done.

 

[insightfully]

Just curious... Was the infotainment system on the same screen/display each time you saw it reset? Were CarPlay or Android Auto being used when the resets happened?

@andrew28 mentions an option to contact NCDS (National Center for Dispute Settlement) per the warranty manual, if you've contacted Honda Customer Service, disagree with their decision, and want the case reviewed by independent party.

 

[andrew28]

Have been logging some longer drives now in the Insight - have noticed that the infotainment system on occasion restarts, maybe 2 or 3 times in a 5 hour drive. Most importantly nav remembers which way it was going, but until it restarts...you're momentarily left without guidance. I think audio remembers what it was doing as well.

I guess as long as something, even Android based, is going to be computer driven...it might crash. Just don't think my phone crashes quite as often.

As long as we are all experiencing this on occasion, not sure there's much to be done.

Are you using the Touring's Garmin Nav or Waze/Google Maps via Android Auto/CarPlay? You can try to force a hard reboot which has fixed some weird glitches for other owners. The Display Audio tablet is actually running all the time even when you shut off the car. Mine currently has an uptime of around 940 hours since I last did a hard reboot.

gen3insight.com/threads/anybody-using-voice-commands.728/#post-8272
gen3insight.com/threads/navigation-giving-metric-distance-units.2238/#post-10214

 

[elvin]

Are you using the Touring's Garmin Nav or Waze/Google Maps via Android Auto/CarPlay? You can try to force a hard reboot which has fixed some weird glitches for other owners. The Display Audio tablet is actually running all the time even when you shut off the car. Mine currently has an uptime of around 940 hours since I last did a hard reboot.

https://www.gen3insight.com/forum/258-honda-insight-features-equipment/1974-audio-system-issues.html
https://www.gen3insight.com/forum/7...nda-insight-general-discussion/2238-navigation-giving-me-metric-directions.html

Thanks! Will give the hard reboot a try, esp. since I won't lose settings and it'll give me back baseline performance. Using Garmin Nav for its driver info display and tend to avoid CarPlay running generally (to avoid inadvertent interference with Garmin Nav), but CarPlay does have extra features beyond the basics of a Bluetooth phone/audio connection.

 

[andrew28]

Thanks! Will give the hard reboot a try, esp. since I won't lose settings and it'll give me back baseline performance. Using Garmin Nav for its driver info display and tend to avoid CarPlay running generally (to avoid inadvertent interference with Garmin Nav), but CarPlay does have extra features beyond the basics of a Bluetooth phone/audio connection.

If that doesn't work. Try updating the Garmin maps (https://honda.garmin.com/honda/site). Not sure if the map updates include bug fixes for the built in Navigation app. Doesn't hurt to try and also get the latest map data.

 

[Desflurane4u]

Infotainment goes blank

Really weird thing happened to me. I’m driving and listening to the radio and all of a sudden radio stops and the infotainment screen goes blank. About 30 seconds later it turns on with radio playing, same station and volume that it was prior to cutting off. I have the EX trim. Also the Sirius radio subscription expired around this time. I really didn’t listen to Sirius so it’s hard for me to say if this issue was due to Sirius yanking the subscription or not. Let me know if this is something I should be concerned about or if it’s nothing. I really doubt the guys at the dealership could track down the issue. This is the only issue I’ve experienced with the car.

 

[insightfully]

Really weird thing happened to me. I’m driving and listening to the radio and all of a sudden radio stops and the infotainment screen goes blank. About 30 seconds later it turns on with radio playing, same station and volume that it was prior to cutting off. I have the EX trim. Also the Sirius radio subscription expired around this time. I really didn’t listen to Sirius so it’s hard for me to say if this issue was due to Sirius yanking the subscription or not. Let me know if this is something I should be concerned about or if it’s nothing. I really doubt the guys at the dealership could track down the issue. This is the only issue I’ve experienced with the car.

Check out these parallel threads to see if they help. Suggestions include screen reboot/reset, getting the head unit replaced, and filing complaint with Honda and/or NACDS.
https://www.gen3insight.com/forum/290-honda-insight-user-interface/2176-infotainment-issues.html
https://www.gen3insight.com/forum/2...ht-complaints-issues-problems/2205-frozen-lcd-infotainment-screen-start-up.html
https://www.gen3insight.com/forum/290-honda-insight-user-interface/2516-infotainment-restarts.html

If you're experiencing these issues while using CarPlay, there are some additional suggestions to try from these threads, namely cable-check and screen reboot/reset.
https://www.gen3insight.com/forum/7...om/forum/7-2019-honda-insight-general-discussion/384-carplay-disconnecting.html
https://www.gen3insight.com/forum/2.../forum/282-2019-honda-insight-complaints-issues-problems/426-carplay-issue.html
https://www.gen3insight.com/forum/2...forum/282-2019-honda-insight-complaints-issues-problems/2500-carplay-quits.html

Let us know if you observe something different of find something new to try...

 

[elvin]

Did a hard reboot, but still saw a restart recently. Garmin Nav is up to date. Will take note next time whether CarPlay was running or not.

 

[Verdier]

Did a hard reboot, but still saw a restart recently. Garmin Nav is up to date. Will take note next time whether CarPlay was running or not.

The crashes are par for the course I'm afraid. I don't get many, but since the design of the interface is newer, there are still a bunch if bugs lurking around.

 

[808_Insight]

Yeah, my whole Honda head unit seems to restart itself 2-3 times per day. Randomly. No apparent reason.
Not a Carplay issue but the whole head unit. :-/

 

[Mr. Natural]

Mines only restarted two or three times in over 16000 miles. And those were during the first 5000 or so. So I’m feeling lucky.

 

[odysseus]

Infotainment system crashes?!

I was on a call via CarPlay today when suddenly I could no longer hear my interlocutor and the Infotainment screen suddenly went blank. A little while later, the startup warning message appeared and the "OK" button was grayed out, so it seems safe to assume that the Infotainment system crashed and rebooted.

Has this happened to anyone else?

 

[insightfully]

Here are some threads where CarPlay crashes are discussed in the 'Complaints' section of forum:
https://www.gen3insight.com/forum/290-honda-insight-user-interface/384-carplay-disconnecting.html
https://www.gen3insight.com/forum/2...forum/282-2019-honda-insight-complaints-issues-problems/2500-carplay-quits.html
https://www.gen3insight.com/forum/2.../forum/282-2019-honda-insight-complaints-issues-problems/426-carplay-issue.html

There isn't a definitive solution, but some of the suggestions offered in the threads include checking your cable and changing your iOS version.

 

[Wifey'sInsight]

Once for me while using navigation (I believe apple maps).

 

[odysseus]

Here are some threads where CarPlay crashes are discussed in the 'Complaints' section of forum:

There isn't a definitive solution, but some of the suggestions offered in the threads include checking your cable and changing your iOS version.

I just updated to iOS 12.4 yesterday and had performed a restore factory defaults on the Infotainment system an hour earlier …*Will try another cable.